Terms of Service
Regulars Reserve is operated by Regulars Company LLC, a Pennsylvania limited liability company (“Regulars,” “we,” “us”). These terms cover your use of our booking pages at book.regularscompany.com and the same booking flow when it appears embedded on a restaurant’s own website.
1. What this service is
We provide the software that lets you reserve a table at a participating restaurant. The restaurant sets its own hours, availability, party size limits, and policies. When you book, your reservation and everything that follows at the table (the meal, the service, the bill) is an arrangement between you and the restaurant. Regulars runs the booking system on the restaurant’s behalf.
2. No fees to you
Booking through this service is free for diners. We never charge you a booking fee, a service fee, or a cover charge, and we never will through this service. The restaurant pays for the software.
3. Your contact information
A phone number is required to book. The restaurant uses it to identify your reservation, look you up when you arrive, and call you if something changes.
Text messages about your reservation. The booking page has a separate reservation-text box that starts unchecked. In tenant-neutral form, its disclosure says (the booking page names the restaurant):
“Optional: I agree to receive automated reservation texts from the restaurant, including confirmations, reminders, and booking codes I request. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not required to book.”
Direct links to these Terms and our Privacy Policy appear beside the box. Selecting it gives the named restaurant permission to send automated confirmations, reminders, and a booking code when you request one. These texts never contain promotions. The permission covers your current and later reservations with the same restaurant. Leaving the box unchecked creates no new permission and does not withdraw one you already gave. Reply STOP whenever you want the texts to stop.
Message frequency varies with your reservation activity. Message and data rates may apply. Reply HELP for help or email [email protected]. Wireless carriers may delay or fail to deliver messages and are not liable for delayed or undelivered messages.
Email is required unless you select the reservation-text box and the restaurant’s text service is active and available for your number. If you provide an email when texts are available, we also send confirmations, reminders, and requested reservation codes there. Reply START or UNSTOP to resume reservation texts after a STOP.
Who holds your details, and how to be removed. The restaurant you booked with holds them. Regulars runs the software on that restaurant’s behalf. Regulars never sells or rents your details, uses them for third-party advertising, or carries them from one restaurant to another. The service providers described in the privacy policy process only what is needed to operate and secure the service. Ask the restaurant to delete you and your name, phone number, email address, notes, and any occasion it holds are erased and cannot be recovered. The restaurant’s record that a table was booked and seated on a date survives without you in it, because that is the restaurant’s own account of its own service. The privacy policy says this at length and governs where the two documents differ.
4. Each restaurant’s reservation text terms
Every restaurant on Regulars Reserve has its own reservation text terms at /book/<restaurant>/terms, beside its booking page. The Terms link beside the reservation-text box opens that page. It names the restaurant, says what its texts are, and says how to stop them. Regulars Company LLC acts as each restaurant’s service provider for reservation texts: it runs the software and sends the texts on the restaurant’s behalf. The restaurant named on the booking page is the business you are dealing with. These terms still govern the booking itself.
5. Marketing messages are separate and optional
Some booking pages show a separate, unchecked box asking whether you would like marketing messages from the restaurant. Checking it is entirely optional. Leaving it unchecked never affects your booking. Reservation texts and marketing messages run on separate consents, and you can withdraw marketing consent at any time.
6. Managing your reservation
The booking receipt gives you a short-lived private link to view, modify, or cancel your reservation. If you provide email, its confirmation includes a longer-lived private link for later use. You can also recover access with the phone number and date on the reservation. A requested one-time code is sent through the contact routes currently available for that booking. Private links expire and can be revoked, and a requested one-time code expires after 15 minutes. Keep the links and codes private because they can open your reservation while it is active.
7. Cancellations and no-shows
Each restaurant sets its own cancellation and no-show policy, shown on its booking page where applicable. If you cannot make it, please cancel or modify through your private manage link, recover access with your phone number and reservation date, or call the restaurant. How a missed reservation is handled (including any future deposit terms a restaurant may adopt) is between you and the restaurant.
8. Acceptable use
Use the booking pages honestly and for real reservations. You agree that you will:
- book only for yourself or people you are actually organizing a visit for;
- provide accurate name and contact details;
- hold only reservations you intend to use.
Automated access is prohibited. Do not use bots, scripts, scrapers, or bulk tools to search availability, create holds, or make reservations. We rate-limit and block automated traffic and may cancel reservations we reasonably believe were made in bad faith or by automated means.
9. Availability of the service
We work to keep the booking pages available, and participating restaurants keep printed fallbacks of their reservation books so your booking survives an outage on our end. Even so, we cannot promise uninterrupted or error-free service, and the service is provided “as is” and “as available.” If online booking is ever unavailable, you can always call the restaurant directly.
10. Limitation of liability
The service is free to diners, and the limits here reflect that. To the fullest extent permitted by law, Regulars is not liable to you for indirect, incidental, special, or consequential damages arising from the booking service, and our total liability to you for all claims arising from it is capped at one hundred dollars. Nothing in this section limits any liability that the law does not allow to be limited. Claims about the restaurant itself (its food, its service, its premises, or how it handled your visit) are between you and the restaurant.
11. Governing law
These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of laws rules. Any dispute we cannot resolve with you informally belongs in the state or federal courts sitting in Dauphin County, Pennsylvania, and either side may instead use small claims court where it has jurisdiction.
12. Changes to these terms
We may update these terms from time to time. The current version always lives at this page with its effective date. Material changes take effect for bookings made after the change.
13. Contact
Regulars Company LLC
6521 Plowman Rdg, Harrisburg, Pennsylvania 17112
[email protected]
(717) 610-6712
Questions about a specific reservation go to the restaurant; questions about these terms or the booking software come to us.